The organization of the programs included in this website is carried out by both DouroAzul Sociedade Marítimo Turística S.A., with main offices in the Lugar da Rede, Parish of Santa Cristina, Municipality of Mesão Frio and a share capital of €3.967.518,00. Taxpayer identification number ; registered in the C.R.C of Mesão Frio, under the number 78 and with offices in Rua de Miragaia 103, 4050-387 Porto; herein after referred as DOUROAZUL.
The information included in this website until 31/12/2016.
In all matters governed by these conditions, the Portuguese law will apply.
All disputes arising in respect of or from this contract will be subject to the jurisdiction of the Porto District Courts, expressly waiving the right to any other jurisdiction.
DOUROAZUL reserves the right to cancel, postpone or change any trip or itinerary, for any reason including, but not only: ship, bus or helicopter charter; insufficient number of reservations; weather conditions; mechanical problems; medical emergency; strike or work spot at the place; local holidays; and other reasons, without penalty for DOUROAZUL
Prices included in the website are correct at the time of its publication. Prices may be changed if the conditions are justified, namely by unexpected rise of government charges, taxes or fuel surcharges, as well as the change of any external costs beyond the control of DOUROAZUL. Prices include VAT (current legal tax rate).
It will be only considered complaints and refunds requests that have been submitted in writing by the complainant to DOUROAZUL within 5 days after the end of the service. All legal claims will be solved in the Porto’s Court Jurisdiction, and not in any other court.
Reservations of any program shall be done in writing, when possible. Reservations will only be considered valid after reception of payment confirmation.
Changes to reservations after the initial appointment will be charged for an amount up to €25 per change, in other words, name, address, travel and departure date, category, and other changes.
All cancellation costs are subject to additional charges incurred by DOUROAZUL with transport, hotel accommodation, meals and drinks, contracted services and other non-refundable charges related to the reservation made by the passenger. These additional costs will be charged to the passenger, in addition to the normal cancellation charges.
All children under 18 years old must be accompanied by a parent or a responsible adult over 18 years old. DOUROAZUL does not provide babysitting services.
Passengers are responsible for obtaining all the necessary immigration documents to enter Portugal before leaving their home land. The impossibility of entering Portugal due to incorrect immigration documentation may result in cancellation of the cruise as No Show, whereby there won’t be any refund. Passengers are individually responsible for the fulfillment of international customs regulation when leaving Portugal and entering their home countries. DouroAzul S.A. is not responsible for any Custom duties concerning any products that have been offered or purchased, including wine and alcoholic drinks, during the cruise.
Passengers are responsible for the safety and protection of their value objects. DOUROAZUL is not responsible for safeguarding the passengers’ objects nor can be held responsible for losses or damages that cannot be directly imputed to DOUROAZUL or the work of one of its employees.
No pets are allowed on DOUROAZUL services. Guide dogs and other animal for personal support will be authorized but subject to special coordination at the time of the reservation.
All the DOUROAZUL facilities and equipment fully fulfill the requirements concerning the insurance required by the Portuguese law for the type of service provided.